Inovatia Laboratories is committed to maintaining service to its customers during any crisis – natural or human-made. We want everyone to know the lab is open and ready to serve. There are no specific restrictions, currently, but we do have some suggested modifications to interactions with us, if circumstances require it.
As the Coronavirus|COVID-19 outbreak continues, and as the world tries to manage appropriate reaction and inappropriate overreaction, we have implemented established, pandemic-related, business continuity plans to ensure there is no disruption in our ability to provide service. These plans do include some requests to use alternate methods of sample delivery and communication, if circumstances warrant it. As always, we are relying on common sense to drive all decision-making.
Client Interaction – Inovatia is open for business and will be available to receive samples with no limitation – so BRING YOUR SAMPLES – during business hours and outside of business hours, by appointment, as usual. Please join us in exercising appropriate social separation protocol and avoid close contact. Our staff will be performing regular cleaning and disinfection of high-contact surfaces and, as always, will exercise good handwashing techniques. We request people self-evaluate their risks and contact us if there is interest in making alternate arrangements for sample delivery and/or pick-up. We have several shipping and courier options – fees may apply.
Limiting Non-Essential Visits – Non-essential meetings and visits are being cancelled, rescheduled, or moved to virtual systems. We are requesting any person who plans to visit the facility to evaluate the need for face-to-face interaction and consider virtual means of communication, when possible.
Employee Health – We will support employees who are not well, just like we have for the past 25 years. Unwell employees will be required to use sick leave, if COVID-19 symptoms are present or if there has been known contact with a COVID-19-postive person. Our firm already provides paid sick leave, just like thousands of small businesses do. Our staff is already in the habit of exercising good hand-washing techniques and we are increasing the frequency of the cleaning and disinfection of high contact surfaces throughout the business day.
Shipping Vendors – Shipping vendors and their delivery personnel are being asked to follow the same guidelines as any visitor to the facility.
Monitoring Suppliers and Stocking Necessary Supplies – We are monitoring our suppliers, as we always do, to make sure access to the materials required to provide services is not disrupted.
Additional Resources – The COVID-19 pandemic continues to evolve. We are monitoring it continuously and will provide more information, if it becomes available. Additional information may be found at the following internet links:
https://www.cdc.gov/coronavirus/2019-ncov/index.html
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://coronavirus.jhu.edu/map.html
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120 E. Davis St., Fayette, MO 65248 | 660-248-1911
